[Unanswered]  Long Beylauncher Lr help

Question: My Long Beylauncher LR stopped working well in Right Spin mode. Bey doesn't launch with much power, if at all, as sometimes when you attempt to lock it on to the launcher by twisting it on it just twists forever. The string comes to a hitch multiple times mid-pull. Works perfectly in left. Anyone know how to fix it?
Would I be able to send it back to Amazon and get a new one?
You keep asking this on discord servers but you ignore the answers you're given!

Either open it up with a screwdriver and try to fix it yourself or contact the seller and try to return it!
K
I only got 1 reply on discord
I'm gonna try sending it back