So uh, I just got my response back from Nintendo.
Its hilarious.
Here's my original e-mail to them:
"I believed in Nintendo once, really, I did. That was until the abomination known as the Wii came around.
I camped out the night before launch at my local Wal-Mart in eager anticipation of the new console, being the hardcore, and delusional now that I look back on it, Nintendo fan that I am.
I begged my mother to lend me the $70 I was short for the console's $250 price tag. She agreed, saying it was to be my early birthday present (My birthday wasn't until a week or so after the Wii released on November 19th, my birthday was the 27th). I then waited for twelve hours in the cold Michigan winter, only to be let down when I found out there were only 20 systems available and I was number 21 in line. This would be only the first of multiple times I would be let down by your company. But all was good, I was told, as I found out that Wal-Mart also had 5 rain checks to give out for the next Wii shipment. I received one and was told I could pick it up the following weekend. I was lied to.
It wasn't until December 6th that I finally got my Wii from that rain check, nearly three weeks after I had camped out for one for twelve hours in the cold. I was willing to forget everything negative that had happened up to this point because I finally had the system and I was excited to play it.
Now here we are over a year later and I've grown to resent my investment so much more since the original purchase. I was promised a plethora of games from popular Nintendo franchises to play. I've received only a few in that time period.
Enter Super Smash Brothers Brawl. I held on to the system in the hopes that the game would redeem it. I was wrong, once again. I went to the midnight launch for the game at my local GameStop and brought it home only to be greeted with a nice disc read error for most of the night. After scouring various internet message boards and even your own support site where nothing was mentioned about the issue, I gave up. The game sat on my shelf for a week before I finally tried to play it again. By this time a sort of work around had surfaced that said if you put the game in your system and waited for the disc tray to stop making reading noises before attempting to boot the game up it would work, and lo and behold, it worked for me.
I was excited to finally be playing the game my friends had been talking about for days. Well, that is, until I logged onto the Nintendo WiFi Connection and tried to play a match online. It was nigh impossible. The lag was unbearable, and this is a week after the game had come out. The lag isn't even the worst part, as its rampant in matches I play with my Friends in my Friends Roster, but I can't even connect to anyone for a With Anyone match. How is this even possible? Were you really that unprepared for the launch of your biggest game for the console? I don't know if you're aware, but the last Smash Brothers game basically kept the Gamecube alive for its torturous life span, and for you to botch the next entry in the series as you have is completely mind boggling to me.
Not only did Brawl suck in itself, my Wii was hit with the annoyingly frustrating Corrupted data glitch from Brawl, where everything on my Wii's memory was corrupted and I had to delete everything from the system, losing all of my saved data in the process.
Suffice it to say I am VERY displeased with my experience in Nintendo products thus far, and its gotten to the point where I would rather smash my Wii with a sledge hammer than play it. Or maybe just smash my own face with the hammer, as I'm sure that would be preferable to playing the broken system that is the Wii.
To put it simply, I feel completely ripped off by your product. I borrowed money from my parents because I couldn't afford the system alone, camped out for 12 hours in the cold, waited almost a month to receive the system afterwards and then had all of this horrible stuff happen to me when I finally got it. Basically, your product is garbage and I won't be investing in anything you produce in the future."
And the response:
"Hello,
I was sorry to hear about your situation regarding your experience online with Super Smash Bros. Brawl. Please contact me at 1-800-633-3236 ext. 7698 so that we may discuss this issue. If I'm unavailable when you call, please leave me a detailed message so that I may return your call as soon as possible. I am available between the hours of 10:00am and 7:00pm Pacific Time Sunday through Thursday. I look forward to hearing from you.
Sincerely,
Nintendo of America Inc.
Zach Stroum"
I love how he just completely disregarded everything else I said and went right for the issue with Brawl.