i get paid $11.50 an hour to do this:
REVIEWOOOOOOOOOOOOOOOOOOOOOOOOOOOOO~
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D:
LPDD+|gkijv]
1. MADONNA HAD A SAMSUNG T509 AND WANTS TO KNOW SOME OF THE FEATURES INCLUDED (THAT carp AGH) WHAT ARE
SOME THINGS YOU WOULD TELL HER???
BLUETOOTH
INSTANT MESSAGING Yes - AOL, Yahoo!, MSN, ICQ
Embedded: Yes
Games installed: Forgotten Warrior, Freekick, Arch Angel
basically a pretty unremarkable phone
equipment > handset and data devices > Samsung t509 / t509s > specifications and features
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2. LLOYD (HAHA WHAT A TERRIBLE NAME, LLOYD, THAT'S A NAME YOU GIVE TO AN UGLY PARROT) CALLS INQUIRING ABOUT
BLUETOOTH COMPATIBLE HANDSETS BECAUSE HANDS-FREE IS VERY APPEALING SINCE HE'S ALWAYS BUSY ON
LITEROTICA.COM SO ANYWAY HE REQUESTS A LIST OF PHONES THAT ARE BOTH GAMES AND BLUETOOTH COMPATIBLE (PROTIP:
EVERYONE PHONE RELEASED IN THE PAST THREE YEARS) SO SUGGEST THREE DIFFERENT PHONES I GUESS.
SAMSUNG T509
Ericsson T610
MOTOKRZR K1
equipment > handset and data devices
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3. randy wants to get information on the on demand alerts
a. what are they
T-Mobile On-Demand Alerts is a two-way messaging service that allows a customer to request and receive stock quotes,
sports scores, weather information, and more.
Features > Text Messaging Services > Job Aids > T-Mobile On-Demand Alerts
2. how can he view them
they are text messages what the hell kind of question is this
(evidently this is the right answer but i am pretty sure it isn't whatever:
To receive On-Demand Alerts, follow these steps:
Log in to My T-Mobile.
To see the complete list of codes, click Communication Tools and then click On-demand alert codes.
From the handset's menu options, choose to create a new text message.
Enter the specific Alert On-Demand code for the specific information you'd like to receive.
Send the message to 444.)
q. how much do they cost (please phrase your answer in the form of how many double cheeseburgers you can purchase
at mcdonald's, and i mean the american one [$1] not this canadian $1.39 bs. no don't include taxes, are you stupid)
you can only purchase .2 (1/5) of a double cheeseburger at mcdonalds, this is a pretty terrible deal you should save up a
bit more
Features > Text Messaging Services > Policies > T-Mobile Text Messaging Cost
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4. brandon calls in frustrated. he wants new accessories for his phone, but doesn't know what phone he has (WHAT, WHAT THE
HELL, YOU ARE TOO STUPID TO OWN A CELL PHONE GO AWAY) what do you tell him to press on his keypad to get the imei number
(i tell him to go to hell and die)
You can locate the IMEI on the back of the handset under the battery case. On many handsets, you can display the IMEI by calling
*#06# (star, pound, zero, six, pound). (
Equipment > Equipment Support > SIM Cards > SIM Subsidy Unlock
b. he tells you the number is 010025694569 (wow he is actually capable of pressing buttons i am amazed)
Motorola StarTac (HAHAHAHAHAHAHAHAHA i did a presentation on this phone because it was so old and hilarious looking)
Equipment > Equipment Support > Tools > IMEI Decoder
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5. tonya calls in to get assistance in setting up call waiting on her phone. she has samsung t329. what are the steps? (step one:
read the goddamn instructions argh)
How to Turn on or Turn off Call Waiting
New 01/25/07 (C.26.6.28.22)
Call waiting allows you to place an active call on hold to answer a new incoming call. During a call, the handset notifies you with a
tone that another call is incoming. To turn on or turn off call waiting on the handset, follow these steps:
From the main screen, press Menu.
Scroll to and select Settings.
Scroll to and select Network services.
Scroll to and select Call waiting.
Select Voice calls.
Select Activate or Deactivate.
Press the red End key to exit.
equipment > handsets and data devices > Samsung Stripe / t329 Handset Information - How to Turn on or Turn off Call Waiting
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6. judi has been with t-mobile for 31 days and requests her sim unlock code. what do you tell her? (dunno yet but i get the feeling
she won't love the answer)
To qualify for a SIM Subsidy Unlock, customer accounts must have continuous active service for at least 90 days.
Retail > Retail Sales > Activations > Unlocking Handsets: RS
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7. stephan has misplaced his phone and calls us for assistance (what the hell do you want me to do, ask jesus). what information
would you tell him
a. what code in samson would you use to suspend the line
ELST
Retention > Retention > Policies > Suspending and Restoring > Suspending an Account
b. how long can stephan keep his account suspended
30 days then we cancel his carp
Retention > Retention > Policies > Suspending and Restoring > Suspending an Account
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8. make a list of six different things a customer can perform on myt-mobile.com (what)
change profile information (billing address, cbr number, etc)
change plans and services
view phone and accessories
view billing
view minutes used details
make a payment
Features > Self-Service > Job Aids > My T-Mobile FAQs
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9. provide a definition for each of the following:
a. pin code
An access code you need to enter every time the device is turned on.
b. puk code
PUK - An 8 digit number used to unblock a phone. Overrides a PIN.
3. security code
A code in the handset required to access certain services. Will differ between manufacturers, and can be changed by the
subscriber.
&. sim subsidy unlock code
A SIM Subsidy Unlock code is a unique number, eight digits or greater in length, that is specific to each handset (IMEI).
Use this code to unlock a customer's handset so that it can be used with any other GSM SIM card on another GSM network.
q;;;. lt. surge
lt. surge is the gym leader of vermilion city in the kanto region. he specializes in electric-type pokemon, with his most
powerful pokemon being raichu. you have to solve a puzzle to reach him, which involves rummaging through garbage and hitting
switches in a nonsensical order.
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10. we look in the device model warranty tool and find that a customer's warranty is expired. what can we do for them (ugh buy a
new phone why am i wasting my time with this)
DO NOT file an exchange.
If the customer has Equipment Protection, assist them with an EPP Claim.
Let the customer know about our Handset Upgrade Program.
basically nothing
Equipment > Equipment Support > Handset Order Process > Warranty Determination Process
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11. what is epp, when should a customer purchase this, why is my life so empty, etc
The Equipment Protection Program (EPP) is a program provided by Asurion Insurance Services, Inc. to protect enrolled customers
in cases of equipment loss, theft, or accidental damage.
Asurion considers the following to be examples of accidental damage:
Exposure to liquid
Cracked displays
Broken antenna
Equipment > Equipment Support > Handset Programs > EPP > Equipment Protection Program Pricing and Enrollment
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12. can a customer manage their myfaves contacts using t-mobile.com
no carp
Contacts can be added or changed via the myFaves handset, My T-Mobile, or SIVR.
Rate Plans & Services > myFaves > Job Aids > myFaves FAQs
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13. if a customer's handset upgrade requires a 2 year contract extension, what do we do (this question basically answers itself)
do it
The Electronic Acceptance Tool (EAT):
Is used to legally capture the customer's acceptance of the 2-year service agreement
Replaces the Verbal Contract for 2-year service agreements ONLY (1-year contract processing remains the same)
Multi-line accounts agreeing to multiple 2- year service agreements in one call, should only be entered through the EAT tool once.
The customer will enter one subscriber on the account to complete agreement for all lines accepting a 2-year service agreement
Call Handling > Legal > Contracts/Service Agreements > 2-Year Service Agreement
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14. define the following
1. text messaging
Text messaging is a two-way mobile messaging service that allows T-Mobile customers to use their handsets to send,
receive, and reply to short text and e-mail messages.
Features > Text Messaging Services > Policies > T-Mobile Text Messaging
2. hot spot
T-Mobile HotSpot is high-speed wireless Internet access available in over 2,000 convenient public locations such as
airports, airline clubs and select Starbucks coffeehouses. This robust network has a full T1 connection at every location. Using
either a laptop or handheld that is Wi-Fi 802.11b wirelessly-enabled, you can access the Internet or your corporate intranet at
speeds up to 50 times faster than dial-up.
Features > T-Mobile HotSpot > Job Aids > FAQs - T-Mobile HotSpot
7. call forwarding
Allows you to conditionally or unconditionally forward voice, fax, and/or data calls to another phone number.
Features > Features > Included > Call Forwarding Unconditional (CFU)
902384092. caller id
Displays the number of the calling party on the handset.
Some T-Mobile handsets match the caller's number with the personal phonebook and, if the name is known, it is displayed.
Nokia handsets can choose a distinctive ringing tone for each number stored in the personal phonebook.
Available with local and long distance numbers.
Due to landline network limitations, some numbers may not always be available.
Features > Features > Included > Caller ID
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15. is "riddles" one of the t-mobile alert content areas (hahahaha riddles is a hilarious word)
no (thank god) but horoscopes is (ughhh)
Features > Text Messaging Services > Job Aids > T-Mobile Alerts
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16. what are the steps to change the ringtones on the motorola pebble (alternate, more hilarious question: WUT R THE STPZ 2
CHNJ DA RNGTNZ N DA MTRLA PEBL)
ughhhh go to hell flash module that won't let me c&p this
1. at the main screen, press the menu key
2. scroll to and select "settings"
3. scroll to and select "ring styles"
4. scroll to the current ringtone "detail" and select "change"
5. scroll to "calls" and select "change"
6. scroll to and select the tone
7. press the red end key to exit
(i should have copied and pasted "scroll to")
equipment > handsets and data devices > Motorola PEBL / Colored PEBL Handset Information - Change Ringtone
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17. angie's dog just had 17 puppies (carp) and she wants to send pictures from her nokia 6600 to all her friends (people with 17
puppies do not have friends, they have social care workers) what button do you tell her to press to take a picture (hopefully this
button also forces her to spay her carp of a dog)
press the camera button, then press the joystick
equipment > handsets and data devices > Nokia 6600 Handset Information - Taking Pictures
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18. matt fitz has been texting a lot more lately and is interested in adding a message bundle. what information do you give him
about t-mobile messaging bundles
Send, receive, and reply to unlimited messages per month with your T-Mobile handset.
Messaging bundles include text, IM, picture, and/or video messages.
Features > Features > Optional Features > Message Value Bundle Unlimited
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