Awaiting Activation
damianelogan
Bio
Country: United States Registration Date: Sep. 18, 2021
It's not easy running your own business. This means that you'll be asked a lot of questions. These questions originate from a variety of sources: your customers, employees, investors, and more. Some of the questions are personal and need your immediate attention. Other questions are more general and routine and can be handled easily with service desk automation. Automated service desks can be a great asset to your business when it grows. Before we dive in, let's cover the basics.
What is Service Desk Automation?
Automating your service desk is a set of processes and tools that automate the help desk of your company. This allows your customers and employees to quickly access the resources they need to solve their issues.
Five benefits of service desk automation
Onboard employees faster
Establishing an internal knowledge desk with the help of automation can smoother the process of onboarding new employees. The bot allows new employees to easily access important forms such as videos, forms, and contacts of their colleagues. This reduces the burden for HR personnel by reducing the need for lengthy induction courses. Look at more info to find out additional hints on IT Service Desk Automation.
Raise issues with ease
Integration of task management systems such as Slack with helpdesk, softwares like Jira and Freshdesk can make it easier to solve issues quickly. The task manager is able to automatically create tickets for employees. These tickets can be easily communicated to IT professionals and developers, making it simple and effortless.
Enhancing the customer experience
Customers can get the pertinent information from automated customer bots without needing to speak with an individual. Customers can send a quick question and get redirected to relevant articles or videos. Customers can also provide instant feedback by using the automated system following the delivery of products.
Service requests that are standard can be filled automatically
Save time and effort with using services like ServiceNow, Aviater Service Catalog, PasswordNow and integrate these with your companies softwares and processes to fill in the required information on form for service requests, as well as doing repetitive tasks such as changing passwords. This will save you time and allow your staff to concentrate on other tasks.
Automate calls and redirect tickets to agents
Automation is a way to control the volume of calls and request. Monitor calls based on the amount of time they've been placed waiting and escalate them when they reach a high waiting time. Automatically transfer customer complaints to available agents and save the time of assigning agents manually to handle tickets that have been raised.
Automating your service desk can improve internal and external communication. It enhances the level of service that you offer to your customers. It makes work more smooth running for your support staff by taking care of unnecessary and ineffective tasks, allowing your support teams accomplish more. It also assists your employees by taking care of their issues in a systematic way.
Tournament History
damianelogan hasn't participated in any recent tournaments.