Received approval as Tournament Host/Organzier, but haven't been given the role yet?

As the subject says, I received an email a month ago about being approved, but I can't yet access the challonge template yet because my roles haven't been updated. How do I go about contacting site managers to inquire about the process or if I missed something?  We've had 3 casual events so far in our area and interest is growing fast.

-Civ